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Our
Vision:
As
it has been, Kintetsu International (USA) will continue to be KNT's
integral operating arm in the United States within its global service
networks. At the same time, as a travel company operating in the Unites
States, Kintetsu International (USA) should be managed as a bona fide US business institution to be governed by the laws and
business customs of the land.
Further,
Kintetsu International (USA) should commit to become a leading company
within the KNT Group companies whose global business operations constantly
expand in scale and categories. We
believe that Kintetsu International's independency, stability, and
growth in its business operations will contribute to expanding KNT's
entire global servicing capabilities.
Ours
is essentially an age of innovation and challenge, where we are expected
to think and act in global perspective.
The 21st Century is the century, where our travel
industry is predicted to become the largest industry in the world.
Customers, Employees, Corporations, and Markets will be totally globalized;
and there would be no nationalities or national borders in travel
operations. However, the core
principle of travel operations will never change.
Regardless of globalization of the markets, travel companies'
existence depends on their Customers.
By
providing value and satisfaction to our existing customers, we can turn
our prospects into our customers. To
maximize our customers' satisfaction, we need to develop new and added
values to our tour products. Our
assets should be utilized to their fullest extent for this purpose.
The  Kintetsu International and its business
expansion will be derived from, and achieved from such processes.
Fostering
Human Resources:
Capable employees are the
most important assets of any corporations.
It is our employees and their leaders, who can render high quality
of services to our customers. It
is our employees and their leaders, who provide our customers with
innovative tour plans and products, and generate profits through such
services. The
management of Kintetsu International should maintain a firm stance in its
Human Resource Management Policy: Race,
Nationality, Age, and Gender should never be the obstacles for recruiting,
fostering, and retaining our employees.
The management should be responsible for creating an open, free,
and flexible organizational structure and corporate culture, where
employees can maximize their potential capabilities.
Pursuing Professionalism:
All the employees are
expected to be professionals whose expertise can assure maximum
satisfaction for every customer of the company.
To grasp the individual customer's specific needs, and provide
him/her with pertinent advice on his/her specific issue, you need to
develop "consulting" expertise. To
develop such expertise, your constant self-discipline should be mandatory
in obtaining professional knowledge and skills.
The company management will always be positive in investing its
financial assets in developing the company's indispensable human assets.
Employment
of the State-of-the-art Technology:
To excel ourselves within the
competitive markets, we should actively employ state-of-the-art
Information Technology (IT). IT
is constantly on progress, and our insight into state-of-the-art IT will
lead to strengthened customer services, development of new sales methods
and innovative tour products, rationalization of tour operations, and
expansion of diverse networks in every range of levels.
Development
and Enlargement of Markets:
There are no nationalities or
national borders in tour products and services.
As soon as you spot prospective customers, you should pursue them
to turn them into your own customers no matter what market you are in and
where you are. Your accumulated experiences, knowledge, Kintetsu
International's corporate networks, its business results and purchasing
power should extensively be mobilized to cultivate new markets.
To realize this, you should always be alert and sensitive towards
the direction of the markets with your challenging spirit.
Alliance
With Our Business Partners:
Without cooperation and
assistance of our business partners (agencies, local tour operators,
suppliers, etc.), the company would never be able to guarantee its
customers of any products or services with high quality.
Providing our business partners with "raw data" or homogeneous
information required of mere tour arrangements would be insufficient.
In doing your daily operations, you should consider "alliance"
with our business partners. A major key for the company's stronger
position within the market is consistent and firm alliance between your
business partners and yourselves.
Contribution
to Local Area Communities:
As one of the corporate
responsibilities, we are expected to contribute, in certain forms, to the
local area communities where we are operating.
As an employee of the travel industry, you should realize that our
industry is contributing to our local area communities, to a great extent,
in growth of local economies including employment and cultural exchanges,
etc. By further augmenting
such contributions, the local area communities' recognition toward our
industry will be enhanced; and thus, you will become more proud of being a
travel professional. Kintetsu
International (USA) has committed to become a "community-friendly"
business institution to gain ample understanding and cooperation from its
local area communities.
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