After you arrive in Japan, you have to turn in the Exchange Order to receive your JAPAN RAIL PASS at JR station that has a JAPAN RAIL PASS exchange office as indicated below. JAPAN RAIL PASS can be obtained only at these places.
Indicated office hours are for weekdays. Hours vary among offices on weekends and holidays. Some Travel Service Centers are closed during the New Year holiday period.
Offices and office hours are subject to change or discontinuation without notice.
| Station |
Office |
Office Hours |
Days Closed |
| Kushiro |
Travel Service Center |
10:00-18:00 |
None |
| Obihiro |
Travel Service Center |
9:00-17:00 |
None |
| Asahikawa |
Travel Service Center |
9:30-17:30 |
None |
| Sapporo |
JR Information Desk
Travel Service Center (East)
Travel Service Center (South) |
8:30-19:00
10:00-19:30
10:00-20:00 |
None |
| New-Chitose Airport |
Ticket Office |
8:30-21:00 |
None |
| Hakodate |
Travel Service Center |
10:00-19:00 |
None |
| Aomori |
Travel Service Center |
10:00-18:00 |
None |
| Hachinohe |
Travel Service Center |
10:00-17:30 |
None |
| Akita |
Travel Service Center |
10:30-18:00 |
None |
| Sendai |
Travel Service Center |
10:00-19:00 |
None |
| Yamagata |
Travel Service Center |
10:00-18:00 |
None |
| Fukushima |
Travel Service Center |
10:30-19:00 |
None |
| Niigata |
Travel Service Center |
10:00-19:00 |
None |
| Nagano |
Travel Service Center |
10:00-19:00 |
None |
Narita Airport
*Terminal 1 |
Travel Service Center
Ticket Office |
9:30-19:00
6:30-9:30, 19:00-21:45 |
None |
Narita Airport
*Terminal 2 |
Travel Service Center
Ticket Office |
10:30-20:00
6:30-10:30, 20:00-21:45 |
None |
| Tokyo |
JAPAN RAIL PASS Exchange Corner (Yaesu North) |
7:30-20:30 |
None |
| Ticket Office (JR Central Yaesu Central) |
5:30-22:45 |
| Ueno |
Travel Service Center |
10:30-20:00 |
None |
| Shinjuku |
Information Center (South Gate)
Travel Service Center (East) |
9:00-19:00
9:30-20:00 |
None |
| Shibuya |
Information Center (South) |
10:00-18:30 |
None |
| Ikebukuro |
Information Center (Central Passage) |
19:30-18:00 |
None |
| Shinagawa |
Information Center (Central Gate)
Ticket Office (JR Central) |
9:00-19:00
5:45-22:55 |
None |
| Yokohama |
Travel Service Center |
11:00-20:00 |
None |
| Shin-Yokohama |
Ticket Office (JR Central) |
5:30-23:00 |
None |
| Odawara |
Ticket Office (JR Central) |
5:45-23:00 |
None |
| Mishima |
Ticket Office (South) |
6:15-23:00 |
None |
| Shizuoka |
Ticket Office |
5:00-23:05 |
None |
| Hamamatsu |
Ticket Office |
5:25-23:20 |
None |
| Nagoya |
JAPAN RAIL PASS Exchange Corner |
10:00-19:00 |
None |
| Ticket Office |
4:50-10:00, 19:00-24:20 |
| Kanazawa |
Ticket Office |
5:00-23:00 |
None |
| Kyoto |
Ticket Office (Central Gate) |
5:30-23:00 |
None |
| Shin-Osaka |
Ticket Office (Central Gate) |
5:30-23:10 |
None |
| Osaka |
Ticket Office |
5:30-23:00 |
None |
| Kansai Airport |
Ticket Office |
5:30-23:00 |
None |
| Sannomiya |
Ticket Office (Central Gate) |
5:30-23:00 |
None |
| Okayama |
Ticket Office |
6:30-23:00 |
None |
| Matsue |
Ticket Office |
4:50-21:30 |
None |
| Hiroshima |
Ticket Office |
5:00-24:00 |
None |
| Shimonoseki |
Ticket Office |
5:30-22:30 |
None |
| Takamatsu |
Travel Service Center |
10:00-18:00 |
None |
| Matsuyama |
Travel Service Center |
10:00-18:00 |
None |
| Tokushima |
Travel Service Center |
10:00-18:00 |
None |
| Kokura |
Travel Service Center |
10:00-19:00 |
None |
| Hakata |
Travel Service Center
|
10:00-20:00
|
None |
| Ticket Office (JR Kyushu) |
5:30-10:00
20:00-23:00 |
| Nagasaki |
Travel Service Center |
10:00-19:00 |
None |
| Kumamoto |
Travel Service Center |
10:00-19:00 |
None |
| Oita |
Travel Service Center |
10:00-19:00 |
None |
| Miyazaki |
Travel Service Center |
10:00-18:00 |
None |
| Kagoshima-Chuo |
Travel Service Center |
10:00-19:00 |
None |
